If you need an income verification letter, follow these simple steps to ensure a quick and smooth process:
Step 1: Gather Necessary Information
Before submitting your request, make sure you have the following details ready:
Your email address (where you would like us to send the requested IVL)
VAID (You can find this in your Payslip)
Date (Today's date on which you are requesting the IVL)
Your full name
Role
Work hours per week (40 if full-time, 20 if part-time)
Hourly Pay Rate indicated in the Pay slip (for verification)
Step 2: Submit Your Request
Choose the form depending on your preferred language:
IVL ENG FORM - If you want the letter written in English.
IVL SPN FORM - If you want the letter written in Spanish.
Fill Out the Request Form
Enter all the required information accurately.
Submit Your Request
Double-check your details and click the “Submit” button.
Step 3: Wait for Processing
The processing time usually takes 1-2 business days. You will receive an email once your request is completed.
Step 4: Follow Up (If Needed)
If you haven’t received your income verification letter after the stated processing time, please file a ticket here Agent Help Desk Support Portal Form.
Select Compensation and Benefits as your Issue Category and provide a brief description of your inquiry.
Frequently Asked Questions
Q: Can I request an expedited letter?
A: Yes, for urgent cases, please refer to Step 4 above. File Agent Help Desk Support Portal Form Ticket and specify the reason for urgency in the Issue Description field.
Q: Can I request to add specific details to the Income Verification Letter (IVL)?
No, the Income Verification Letter (IVL) is standardized and cannot be customized. Here’s why:
Hourly Pay Rate vs. Monthly Rate
The IVL reflects your hourly pay rate, as monthly rates can fluctuate based on your attendance. Presenting hourly rates as fixed monthly rates could lead to inaccurate information, which Virtual Staff LLC aims to clarify and avoid.
Client-Specific Bonuses
Client-specific bonuses cannot be included in the IVL. This document is solely intended to validate your engagement and earnings with Virtual Staff LLC. Bonuses provided by clients are their provisions and may not always originate from Virtual Staff LLC, which could lead to inaccurate or misleading details.
For these reasons, all IVLs issued to independent contractors will remain standard to ensure consistency and accuracy.
However, we can accommodate reasonable revisions based on the VA's needs, provided the requested changes do not fall under the two examples mentioned above.
If you have any further questions, please submit a ticket through the Agent Help Desk Support Portal Form.