Before submitting your request, make sure you have the following details ready:

• Your email address (where you would like us to send the requested IVL)

• VAID (You can find this in your Payslip)

• Date (Today's date on which you are requesting the IVL)

• Your full name

• Role

• Work hours per week (40 if full-time, 20 if part-time)

• Hourly Pay Rate indicated in the Pay slip (for verification)

Step 2: Submit Your Request

1. Choose the form depending on your preferred language:

   • IVL ENG FORM - If you want the letter written in English.

   • IVL SPN FORM - If you want the letter written in Spanish.

2. Fill Out the Request Form

   • Enter all the required information accurately.

3. Submit Your Request

   • Double-check your details and click the “Submit” button.

Step 3: Wait for Processing

• The processing time usually takes 1-2 business days. You will receive an email once your request is completed.

Step 4: Follow Up (If Needed)

If you haven’t received your income verification letter after the stated processing time, please file a ticket here Agent Help Desk Support Portal Form.

Select Compensation and Benefits as your Issue Category and provide a brief description of your inquiry.

Frequently Asked Questions

Q: Can I request an expedited letter?
A: Yes, for urgent cases, please refer to Step 4 above. File Agent Help Desk Support Portal Form Ticket and specify the reason for urgency in the Issue Description field.

Q: Can I request to add specific details to the Income Verification Letter (IVL)?
No, the Income Verification Letter (IVL) is standardized and cannot be customized. Here’s why:

1. Hourly Pay Rate vs. Monthly Rate

   • The IVL reflects your hourly pay rate, as monthly rates can fluctuate based on your attendance. Presenting hourly rates as fixed monthly rates could lead to inaccurate information, which Virtual Staff LLC aims to clarify and avoid.

2. Client-Specific Bonuses

   • Client-specific bonuses cannot be included in the IVL. This document is solely intended to validate your engagement and earnings with Virtual Staff LLC. Bonuses provided by clients are their provisions and may not always originate from Virtual Staff LLC, which could lead to inaccurate or misleading details.

For these reasons, all IVLs issued to independent contractors will remain standard to ensure consistency and accuracy.

However, we can accommodate reasonable revisions based on the VA's needs, provided the requested changes do not fall under the two examples mentioned above.

If you have any further questions, please submit a ticket through the Agent Help Desk Support Portal Form.

• $35 Bonus - English Speaking Candidates

• $50 Bonus - Bilingual Candidates

Referral Rules for rewards:

• Referral Qualification

  • Must be a new applicant, and haven't worked for Legal Soft for the past year

  • Be hired and deployed.

  • Your name must be indicated as the Referrer in the application form submitted by your referral.

• First Referrer Rule

  • If two or more employees refer to the same candidate, only the first referrer will receive the referral incentives. This prioritization ensures fairness and transparency in our referral program.

• No Referral Cap

  • There is no cap on the number of referrals an employee can make. We encourage you to refer as many qualified candidates as possible, and all rewards will be paid accordingly.

• Eligibility for Hired Candidates

  • Referrers are still eligible for rewards even if a candidate is hired later or for another position within the company.

• Reward Distribution

  • The Finance team will initiate the processing of the referral bonus payout as soon as they get deployed. The reward will be paid out on the nearest payout.

• How to Refer?

  • Provide the Referral link to your referral/applicant: Virtual Staffing Careers

  • The referral/applicant must indicate the details in the following fields to validate that they were referred:

    • Under the "Where did you hear about the company?" field, the applicant must indicate the word "REFERRAL".

    • Under the "Did someone refer you? Please add first and last name of your referral" field, the applicant must indicate their referrer's first and last name.

    • Failure to fill the following details on the required field will invalidate the referral. Hence, you are not eligible for the referral.

OBJECTIVE:

The VA Ambassador Program is designed to encourage and reward active External Virtual Assistants (VAs) who take the initiative to identify and refer qualified candidates based on actual client staffing needs.

This program:

• Recognizes the value of high-quality referrals that result in long-term placements within the same client team.

• Strengthens LegalSoft’s talent acquisition process through trusted recommendations from experienced VAs.

• Supports overall business growth by leveraging VAs’ knowledge of client requirements.

POLICY STATEMENT:

All active External VAs of LegalSoft are eligible to participate in the VA Ambassador Program, provided they meet all referral requirements and follow the official referral process.

BONUS STRUCTURE:

REFERRAL QUALIFICATION REQUIREMENTS:

To qualify for the Ambassador Program incentives:

1. New Applicant – The referred VA must be a first-time applicant or have not worked for LegalSoft in the past 12 months.

2. Employment Type – Must be hired as a permanent, full-time VA (not part-time, project-based, or virtual staff).

3. Referrer Acknowledgment – The referring VA’s name must be listed in the application form submitted by the referred VA.

4. Same Client Placement – The referred VA must be placed on the same client team that initiated the referral request.

5. Client-Identified Need – Referrals must be based on an actual client staffing need (increase in workload or additional manpower request). Unsolicited referrals are not eligible.

6. No Existing Acquisition Request - there should be no previously applied acquisition request from the client for the same position the referred VA is applying for.

REFERRAL AND PLACEMENT PROCESS:

1. Identify Opportunity:

   1. The referring VA observes an increase in workload or receives confirmation from the client about needing additional manpower.

2. Client Discussion:

   1. The VA discusses the potential referral with the client.

   2. The VA secures documented confirmation (e.g., email, chat message) that the client is open to hiring based on the VA’s recommendation.

3. Submit Referral:

   1. The referring VA sends the following details to the CSMs for initial review:

      1. The client’s confirmation

      2. The referred VA’s resume

4. CSM and Account Manager Review:

   1. The CSM reviews the referral details.

   2. The CSM secures approval from the Account Manager/Senior CSM.

   3. Once approved, the Senior CSM/CSM forwards the recommendation to the HR Team for final validation and processing.

5. Client Approval & Onboarding:

   1. LegalSoft presents the candidate to the client.

   2. Upon client approval, the referred VA undergoes standard onboarding.

6. Performance Tracking:

   1. The referring VA is encouraged to track the new VA’s performance during the qualifying periods (60 days, 180 days, 1 year).

7. Incentive Distribution:

   1. $150 – Paid after 60 active days.

   2. +$250 – Paid after 180 active days.

   3. +$350 – Paid after 1 year of active service.

IMPORTANT NOTES ON ELIGIBILITY:

1. Different Client Placement – If the referred VA is hired by a different client than the one who confirmed the referral, the Ambassador Program bonus will not apply. The referring VA will instead qualify for the Standard Referral Program:

   1. $35 for English-speaking VAs

   2. $50 for bilingual VAs

2. Realignment of Referred VA – If the referred VA is realigned to another client before completing the 60-day, 180-day, or 1-year requirement, the bonus for that milestone is forfeited.

3. Referrer Termination – If the referring VA is terminated before the referred VA reaches the milestone, the bonus will not be awarded.

4. Referrer Rehire/Realignment – If an eligible referrer is rehired or realigned to a new client before the milestone is reached, the bonus will be paid on the first payout after the referrer is deployed to the new client.

5. Referrer Non-Rehire Status – If the referrer is not eligible for rehire or realignment, the bonus will not be awarded.

If these steps do not solve the issue and the problem persists, please email Hubstaff Support Team at support@hubstaff.com and we will be glad to help.

Note: Hubstaff doesn’t support internet connections that are run through proxy or VPN.

That usually happens when the security (SSL) certificates on your computer are outdated or there’s some sort of internet connectivity issue.

Here are some things you can try to fix the problem. We’ve listed the most common solutions first – try each one in order.

To do this, right-click on the Hubstaff icon in your system tray and select Check for Updates option to have Hubstaff automatically search for updates.

In the Window that pops up, you will see your current version:

1. Press Command (⌘) + Space to bring up the Spotlight Search bar.

2. Type in “Hubstaff.app“

3. Drag the app down to the dock on the bottom of the screen to make the application easier to find.

1. Click on the Search my computer icon.

2. Type “Hubstaff” on the search bar.

3. Click on the application to launch, or drag it to your desktop to create a shortcut.